Podium Lodge Privacy and Personal Information Policy

As a guest of Podium Lodge we will treat your personal information with respect.  Stated below is what we will and will not do with your personal information. Before providing us with this information, we recommend that you read this describing our Podium Lodge Privacy and Personal Information Policy.

"Personal Information" means any information collected and logged in a format that allows you to be identified personally, either directly (e.g. name) or indirectly (e.g. telephone number) as a person

What we will do

  •  When collecting and processing your personal information, we will communicate all information to you and inform you of the purpose the data.
  •  We will collect and process your personal information only in relation to your guest status at Podium Lodge. 
  • We will only collect personal information that is necessary for data processing. We will take all reasonable steps to ensure that the personal data we hold is accurate and up to date.
  • We will hold your personal information for the period necessary for processing the same in compliance with the provisions of the law.
  •  You may access, modify, correct or delete your personal information. You may also choose to opt out of the use of your personal information, particularly to avoid receiving marketing information and newsletters. 
  • We will ensure reasonable technical and organisational measures are in place to protect your personal information against alteration, accidental or unlawful loss, or unauthorised use, disclosure or access

What we will not do

  • Any information received from guests will not be passed on to any other business, company or person(s) in any way or form without your explicit consent.
  • No information provided to us by either our guests or third parties acting on behalf of guests will be used for any type of promotion or advertising campaign.
  • We will not sell or exchange your personal or business details to any other party or organisation of any kind.
  • Your information will not be used in any other country or region other than New Zealand, however, may be stored or maintained overseas under the New Zealand law.

What personal information is collected?

As part of the registration process at Podium Lodge we will at times be collecting the following types of information about you and other members in your travelling party:

  • Contact details (for example, last name, first name, telephone number, email)
  • Personal information (for example, date of birth, nationality)
  • Information relating to your children (for example, first name, date of birth, age)
  • Your credit card number (for transaction and reservation purposes)
  • Your arrival and departure dates
  • Your questions/comments, during or following a stay in one of our establishments.

We will not collect sensitive information, concerning race, ethnicity, political opinions, religious and philosophical beliefs, or details of health or sexual orientation.

When Is Your Personal Information Collected?

Personal information may be collected on a variety of occasions, including:

Hotel Activities:

  • Booking a room
  • Checking-in and paying
  • Requests, complaints and/or disputes

Participation in marketing programs or events:

  • Signing up for our loyalty program
  • Participation in customer surveys
  • Subscription to newsletters, to receive offers and promotions via email

Transmission of information from third parties:

  • Tour operators, travel agencies, and travel solutions such as shuttles and taxis

For What Purposes?

We collect your personal information for the purposes of:

  • Meeting our obligations to our guests
  • Managing the reservation of rooms and accommodation requests:
  • Managing your stay at Podium Lodge:
  • Improving our service
  • Managing our relationship with our customers before, during and after your stay:
  • Conforming to legislation and compliance

Podium Lodge reserves the right to update this Privacy and Personal Information Policy to reflect industry and customer feedback. Podium Lodge encourages you to periodically review our Policy to be informed of how Podium Lodge is protecting your information.

 

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